Rujukan Laman

How We Protect Your Privacy on 9toto

When you open an account with us, your personal and payment data stays secure and private.

Data encrypted at rest and in transitNo selling your information to third partiesYou control your account and privacy settings
9toto How We Protect Your Privacy on 9toto
GET IN TOUCH

Contact Us About Your Privacy

Have questions about how we handle your data? Our support team is ready to help you understand your privacy rights, request access to your information, or ask us to update or delete your details.

Team online

Privacy Email

Send us your privacy request at [email protected]. We respond within 7 business days with details about your account data and how we protect it.

Live Chat Support

Open the chat window in your account and ask about data deletion, access requests, or any privacy concern. Our team answers during business hours.

Account Settings

Visit your account privacy page to view what we store, manage your consent preferences, and download your data or request permanent removal.

DATA SECURITY

How We Keep Your Information Safe

Security is built into every layer of 9toto. Your account data and payments are encrypted using industry-standard protocols so only you and our systems can read them.

Encryption Standard

All deposits, withdrawals, and account logins use TLS 1.2 encryption. Your payment details are tokenised so we never hold full card or wallet numbers on our servers.

Access Control

Only authorised staff can view your data, and only when needed to process your request or verify withdrawals. Every access is logged and reviewed monthly.

Data Retention

We keep your account data while your account is active. After 24 months of inactivity, personal info is archived; after 7 years, it's deleted unless required for legal compliance.

Withdrawal Rights

You can ask us to delete your account and personal data anytime. We remove your details within 30 days; transaction records for compliance stay separate and secure.

Cookie Control

Essential cookies keep you logged in and secure. Marketing cookies track your preferences — you can disable them in account settings without losing access to the lobby.

Privacy Officer

Have a concern? Contact our Privacy Officer directly at [email protected] for dedicated help with data requests, complaints, or questions about your rights.

Privacy Questions from Our Players

Below are answers to questions we hear often about privacy, data, and security. If you don't see your question here, email [email protected] and we'll help.

We collect your name, date of birth, email, phone number, and identity proof for verification. When you deposit, we record the payment method and amount. We also track game activity, login times, and device info to keep your account secure and detect fraud.

No. We never sell, trade, or share your personal information with external marketers or data brokers. We may share anonymised play patterns with game studios to improve titles, but nothing that identifies you personally.

Account data stays while your account is active. After 24 months of inactivity, we archive personal details. After 7 years, most data is deleted. Tax and fraud records are kept longer where local law requires it.

Yes. Go to your account settings and select Download My Data or Request Deletion. We send you a file of your info within 7 days, or delete your account within 30 days. Transaction records for compliance stay in our secure archive.

Cookies are small files that remember your login, language, and play history. Essential cookies keep your account working. Marketing cookies track what you like to play — you can turn these off in settings without losing access to the lobby.

We use TLS encryption for all deposits and withdrawals. Payment details are tokenised so we never store your full card or wallet number. Touch 'n Go, GrabPay, Boost dan FPX details are processed by their own secure systems.

Contact us immediately via live chat or email [email protected]. We'll freeze your account, review your recent activity, reset your password, and help you secure your data. Change your password and enable two-factor authentication if available.